Refund Policy

30-Day Money-Back Guarantee

We're confident you'll love AxelTutor. That's why we offer a 30-day money-back guarantee on Essential and Premium subscriptions. If you're not satisfied within the first 30 days of your subscription, contact us for a full refund.

What's Covered

• Monthly Subscriptions: Full refund if requested within 30 days of initial purchase
• First-time Subscribers: Guarantee applies only to your first subscription purchase
• Subscription Fees Only: The guarantee covers the subscription fee only

What's Not Covered

• AI Credits: Purchased AI credit packs are non-refundable
• Used Credits: No refunds for credits already consumed
• After 30 Days: No refunds after the 30-day guarantee period
• Repeat Subscriptions: Guarantee only applies to first-time subscribers

Subscription Cancellation

You can cancel your subscription at any time. When you cancel:

• You'll continue to have access until the end of your current billing period
• You won't be charged for the next billing period
• Your unused AI credits remain in your account and never expire
• You can resubscribe at any time

How to Request a Refund

1. Email us at info@axeltutor.com within 30 days of purchase
2. Include your account email and order number
3. Briefly explain why you're requesting a refund (optional but helpful)
4. We'll process your refund within 5-7 business days

Processing Time

Once approved, refunds are processed within 5-7 business days. The refund will be credited to your original payment method. Please note that it may take additional time for the refund to appear on your statement depending on your bank or card issuer.

Fair Use

We reserve the right to refuse refunds in cases of abuse or violation of our Terms of Service. This policy is designed to give legitimate users peace of mind while preventing misuse of the platform.

Questions?

If you have any questions about our refund policy or need assistance with a refund request, please contact us at info@axeltutor.com. We're here to help!